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Privacy Policy

At SkinCareHeaven.com, we are committed to protecting your privacy. We use the information we collect on the site to make shopping at SkinCareHeaven.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. If you never want to receive any announcements or special offers from us, visit your SkinCareHeaven.com Account page to change your preferences.

We may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. Please read on for more details about our privacy policy.

What Information Do We Collect?
When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. When you submit a feedback form, we also ask for your e-mail address. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

We may also use the information we collect to occasionally notify you about important functionality changes to the website, new SkinCareHeaven.com services and special offers we think you'll find valuable. If you would rather not receive this information, visit your SkinCareHeaven.com Account page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

Will SkinCareHeaven.com Disclose Information Outside Parties?
SkinCareHeaven.com does not sell, trade or rent your personal information to others. SkinCareHeaven.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product. We must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Security Guarantee And Secure Online Shopping
SkinCareHeaven.com uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone, fax or email your card information to us. When you place orders or access your account information, we offer the use of a secure server. SSL encrypts all ordering information, such as your name and credit card number, so that it cannot be read in transit. When you place an order with SkinCareHeaven.com your credit card information is captured and stored separately from your order, so that it cannot be read by anyone other than our customer service staff. Only customers using browsers that support SSL can complete their order online using secure transactions.

SkinCareHeaven.com Secure Shopping Guarantee protects you while you shop at SkinCareHeaven.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at SkinCareHeaven.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at SkinCareHeaven.com.

SkinCareHeaven.com requires that:

  •       The fraud must have occurred through no fault of your own.
  •        You report the fraud to your bank in accordance with your cardholder rules and procedures.
  •        Your bank must provide verification that you are being held liable for the fraud.


If you still feel uncomfortable about online shopping, you can always email us your telephone number and a customer care representative will call you to obtain your information offline.

As a customer, subscriber, or contest entrant, you will occasionally receive e-mail updates about important functionality changes to the website, new SkinCareHeaven.com services and special offers we think you'll find valuable. But if you'd rather not receive them, please visit your SkinCareHeaven.com Account page to change your preferences.

SkinCareHeaven.com has security measures in place to protect the loss, misuse and alteration of the information under our control. While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of such sites.

Your Consent
By using our website, you consent to the collection and use of this information by SkinCareHeaven.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell Us What You Think
SkinCareHeaven.com welcomes your questions and comments about privacy. Please visit the feedback page often.