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Terms of Use

Skin Care Products > Terms of Use

Skin Care Heaven.com Return Policy:


Your satisfaction is our number one priority.

If you are not satisfied with your purchase for any reason, please contact us to arrange the return of the product at 1-877-HEAVEN-3 (877-432-8363). You will receive a full refund less shipping charges.* Items must be in their original packaging and must be aleast 50% full. There are no restocking fees or other fees associated with the return except the customer pays for return shipping. If the return is deemed to be the fault of our company or the manufacturer, we will send you a prepaid return envelope.


All products must be returned within 30 days of purchase. (Some products may be returned after the 30 days directly to the manufacturer. Please see the product packaging and instructions for further information.)


Please return any products prepaid and insured for your protection. We can not be responsible for items lost during shipping. Keep your shipping receipt for proof. Returns will be processed within 5 business days of receipt and a credit will be issued in the original form of payment.


Orders are processed at 12 PM PST and are shipped the same day FREE when possible. Orders received after 12 PM PST may be shipped the following day, but may also be shipped same day if possible. We also overnight and 2-3 day air for your convenience. Charges vary and are displayed at checkout. We are always trying to find the best shipping deals for you as well.


The 125% price guarantee applies to skin care websites only and does not apply to shopping sites such as Ebay, Amazon, and sites that are suspect in nature. You must contact us before the purchase so that we can check the validity of the price. If a lower price is found, we will give you the lower price plus 25% of the difference between the lower price found and our price.


For free sample sets and travel sets, sales tax does not count toward minimum purchase.


International orders do not qualify for Free priority mail. The are shipped first class only unless other arrangements are made. There are no refunds or returns on international shipments once package is mailed.


This web site does not give medical advice, or treat or diagnose any skin problem. If you have a medical problem with your skin, please see a dermatologist in your area. You should see a medical professional in their office if you have a skin problem of any kind and any information should not be seen as medical advice.


All products should be used as directed by the manufacturer on the product packaging. Any product that causes irritation (redness, itching, burning, scaling, soreness, or other symptoms) should be discontinued immediately. The information about each product on this web site is provided by the manufacturer. As sellers of the products, we make no claims about any product and assume you have received the proper prescription or recommendation to buy these products by a licensed Care Giver.